Effective Date: January 15, 2026
Proton VPN is committed to protecting your privacy and maintaining a strict no-logs policy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our secure VPN application. We operate under US jurisdiction and comply with applicable data protection laws to ensure your online activities remain private and secure.
We collect minimal information necessary to provide our VPN services: email address for account creation, payment information (processed securely through third-party processors), and anonymous connection diagnostics (timestamp of last successful connection only, not browsing activity). We do NOT log your browsing history, traffic data, IP addresses, connection timestamps, or DNS queries. Our no-logs policy has been independently audited to verify we do not store any personally identifiable connection data.
We use collected data solely to: provide and maintain VPN services, process payments and subscriptions, send service-related communications, and improve our application's performance and security. Your email address may be used for account recovery, subscription notifications, and optional marketing communications (which you can opt out of at any time). We never sell, rent, or share your personal information with third parties for marketing purposes.
Our website uses essential cookies required for authentication and service functionality. We also use analytics cookies to understand how visitors interact with our site, which helps us improve user experience. You can manage cookie preferences through your browser settings or our cookie consent banner displayed on your first visit. Our VPN application itself does not use tracking cookies or collect browsing data during VPN sessions.
We use trusted third-party service providers for payment processing (Stripe, PayPal), customer support systems, and infrastructure hosting. These providers operate under strict data protection agreements and only process data necessary to perform their specific functions. We do not integrate third-party advertising networks or analytics trackers that could compromise your privacy. Any data shared with third parties is limited to what's essential for service delivery and is protected by contractual confidentiality obligations.
You have the right to access, correct, or delete your personal data at any time by logging into your account or contacting our support team. You can request data portability to receive a copy of your information in a machine-readable format. You may also object to processing, request restriction of processing, or withdraw consent where applicable. To exercise these rights, email us at support@protonvpn.com with your request and account details for verification.
We implement industry-leading security measures including AES-256 encryption, secure core architecture routing traffic through privacy-friendly countries, and perfect forward secrecy to protect your data. Our infrastructure undergoes regular security audits and penetration testing. All data transmissions are encrypted, and our servers are configured to minimize data retention. While no system is 100% secure, we continuously invest in advanced security technologies to protect your information from unauthorized access, disclosure, or destruction.
We offer a 30-day money-back guarantee for all paid licenses. To be eligible for a refund, your license must not have been activated on more than 2 devices. To request a refund, email support@protonvpn.com with your order number and account details within 30 days of purchase. Refunds are processed within 5-7 business days to your original payment method. Please note that perpetual licenses and upgrade fees are non-refundable due to their immediate access nature.
For legal inquiries, law enforcement requests, or data protection concerns, contact our legal department at legal@protonvpn.com. Due to our strict no-logs policy, we cannot provide user activity data, browsing history, or connection logs as we do not collect or store this information. For general privacy questions or to exercise your data rights, contact support@protonvpn.com. We respond to all legitimate requests within 30 days and will notify affected users of any legal demands unless prohibited by law.